Terms of Service

All products sold by Obsidian Labs are intended strictly for laboratory, educational, or scientific research purposes only.

By purchasing from this Site, you confirm and acknowledge that:

• You are a qualified researcher, laboratory, institution, or professional entity purchasing products for legitimate research purposes only;
• The products are not approved by the TGA (Therapeutic Goods Administration) or any other regulatory authority for human or animal use;
• You accept full responsibility for the lawful handling, storage, and use of all products purchased.

To purchase from this Site, you must:

• Be at least 18 years of age;
• Be legally capable of entering into a binding contract under Australian law;
• Agree to use all products solely for lawful research purposes and in compliance with all applicable laws and regulations.

We make reasonable efforts to ensure that all product descriptions, specifications, pricing, and availability information on the Site are accurate and current. However, Obsidian Labs makes no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information provided.

• Product images are for illustrative purposes only.
• Products are supplied as-is.
• Certificates of Analysis (COA) are provided where available for research verification purposes only.

All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including where:

• A product is unavailable;
• There is a pricing or description error;
• The order appears to be intended for non-research use or violates these Terms.

Payments are processed securely via Shopify Payments or other approved payment gateways. All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We currently ship within Australia only.

• Orders are typically dispatched promptly and generally arrive within 1–3 business days, depending on location.
• Delivery timeframes are estimates only and not guaranteed.
• Obsidian Labs is not responsible for delays caused by couriers or circumstances beyond our control.
• You are responsible for ensuring shipping details are accurate. Incorrect information may result in delivery delays or loss.

Due to the sensitive nature of research compounds:

• Returns or exchanges are not accepted once an order has been dispatched.
• Refunds may be considered only if an incorrect item was supplied or items arrive damaged or defective (photo evidence required).
• Any issues must be reported within 48 hours of receiving your order.

To the maximum extent permitted by law:

• Obsidian Labs shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use, misuse, or inability to use our products.
• You assume all risks associated with handling and using research compounds.
• Our total liability shall not exceed the purchase price of the product(s) in question.

All content on this Site — including text, images, graphics, logos, and product descriptions — is the intellectual property of Obsidian Labs or its licensors. You may not copy, reproduce, distribute, or exploit any content without prior written consent.

Your privacy is important to us.

• Personal information is handled in accordance with our Privacy Policy.
• We do not store full payment card details.
• We do not sell your personal information to third parties.

By using this Site and purchasing products, you agree to comply with all applicable Australian federal, state, and local laws relating to the purchase, storage, handling, and disposal of research chemicals and peptides.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes take effect immediately upon publication on this page.

For any questions or concerns regarding these Terms of Service, please contact Obsidian Labs via the contact form on our website or via our official Instagram account.